{
"event": "message_created", // The name of the event
"id": "1", // Message ID
"content": "Hi", // Content of the message
"created_at": "2020-03-03 13:05:57 UTC", // Time at which the message was sent
"message_type": "incoming", // This will have a type incoming, outgoing or template. The user from the widget sends incoming messages, and the agent sends outgoing messages to the user.
"content_type": "enum", // This is an enum, it can be input_select, cards, form or text. The message_type will be template if content_type is one og these. Default value is text
"content_attributes": {} // This will an object, different values are defined below
"source_id": "", // This would the external id if the inbox is a Twitter or Facebook integration.
"sender": { // This would provide the details of the agent who sent this message
"id": "1",
"name": "Agent",
"email": "[email protected]"
},
"contact": { // This would provide the details of the user who sent this message
"id": "1",
"name": "contact-name"
},
"conversation": { // This would provide the details of the conversation
"display_id": "1", // This is the ID of the conversation which you can see in the dashboard.
"additional_attributes": {
"browser": {
"device_name": "Macbook",
"browser_name": "Chrome",
"platform_name": "Macintosh",
"browser_version": "80.0.3987.122",
"platform_version": "10.15.2"
},
"referer": "http://chat.mboxacpp.cc",
"initiated_at": "Tue Mar 03 2020 18:37:38 GMT-0700 (Mountain Standard Time)"
}
},
"account": { // This would provide the details of the account
"id": "1",
"name": "MBOX",
}
}
