Dyte (Draft)

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Video calling your customers is a great way to connect with them quickly, understand their problems effectively, provide faster resolutions, and gain valuable business insights. You can video call your customers through website live chat in Chatwoot. To utilize this feature, you will need to enable the Dyte integration. This guide explains how.

P.S. If you don't have a Dyte account, you'll need to create one first.

How to set up the Dyte integration in Chatwoot?​

Step 1. Go to Settings → Applications → Dyte. Click the corresponding "Configure" button.

Dyte Integration in Chatwoot

Step 2. You'll see the Dyte app page. Click the "Connect" button.

Connect Dyte App to Chatwoot

Step 3. Enter your Organization ID and API Key from Dyte.

Dyte Setup

How to find your Dyte configuration values?

To find these values, visit the "API Keys" section on your Dyte developer portal.

Dyte Developer Portal

In Chatwoot, once you have entered the values, click the "Create" button.

Now, your Dyte integration is complete.

How to video call your customers in Chatwoot?​

Once the Dyte integration is enabled, you'll be able to see the video calling option on the website inbox chat window. To invite your customer for a video call, follow the steps described below.

Step 1. Click the video camera icon beneath the text editor.

Video Calling Option in Chat Window

Step 2. Chatwoot will send a message with an invitation to your customer to join the video call. Click the button "Click here to join" to join the room.

Click to Join Video Chat

Step 3. Now you will be connected to your customer.

Video Call Interface for Agents

The video calling interface gives plenty of options to make your and the customer's experience more enriching. Some of these options are shown in the screenshot below:

Video Call Interface for Customers